Reference

Our Terms Shape How Your Account Works

When you open an account at deposit 3000, you enter into an agreement that governs deposits, withdrawals, account security and dispute resolution.

Account verification requiredWithdrawal verification processDispute resolution path
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deposit 3000 Our Terms Shape How Your Account Works
REACH US DIRECTLY

How to Contact Us About Terms Questions

Team online

Live chat

Open your account and tap the chat icon in the lobby footer. Our team responds during operating hours — typically 08:00 to 23:00 Indonesia time, seven days a week.

Email support

Send account or terms questions to our support email. Expect a reply within 24 hours with clarification on any policy clause or account rule affecting your gameplay.

Account settings

Review your active terms and any account restrictions inside the Settings panel after login. Changes to terms are posted there first and emailed to your registered address.

HOW WE PROTECT YOUR DATA

What We Do With Your Information

Login security

You create a unique password at signup; we hash it and never store it in plain text. Two-factor authentication is available in account settings to block unauthorised login attempts on your device.

Payment data

When you deposit via DANA, OVO, GoPay or QRIS, your payment details stay between you and the payment provider. We see only the transaction confirmation and wallet credit; we don't store card or account numbers.

Cookies and tracking

We use cookies to keep you logged in and remember your language preference. Our privacy section in Settings explains what data cookies collect and how to disable them in your browser.

Data retention

We keep account records, transaction logs and chat history for the lifetime of your account plus seven years after closure, where local law permits, for compliance and dispute resolution.

Withdrawal verification

Before we send money back to your DANA, OVO, GoPay or bank account, we verify your identity against signup details. This protects your funds and prevents fraud; the process typically takes one business day.

Request changes

Contact support in Settings or via live chat to update personal details, request data exports or ask us to delete inactive account data where local law permits. We respond within 10 business days.

Terms & Conditions Questions Answered

You must meet the legal age requirement in your jurisdiction. When you register, you confirm you meet local eligibility rules. Age verification may be requested during account review or withdrawal, especially on first cashout requests.

No. Our terms allow one account per person. Multiple accounts linked to the same device, payment method or personal details may be closed and funds frozen. If you suspect duplicate accounts, contact support immediately.

Violations — such as using someone else's payment method, sharing login details, or playing under a false name — result in account suspension or closure. Funds may be held pending investigation. We communicate violations via email and in-app notice.

Head to Settings after login and select Account Closure. You'll be asked to confirm; we process closures within 48 hours. Remaining wallet balance is returned to your DANA, OVO, GoPay or linked bank account within five business days.

Yes. If a transaction doesn't appear or is incorrect, open a support ticket within 30 days of the transaction date. Provide your transaction reference and payment method. We investigate and respond within 10 business days, with resolution following.

Use the Forgot Password link on the login page. We email a secure reset link to your registered address. If you can't access that email, live chat support can verify your identity and help restore access.

No. These terms apply to all account holders. You accept them to use deposit 3000. If you don't agree, you may close your account. Updates to terms are posted in Settings and emailed to you; continued use means acceptance.

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